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Our initial design services and quotations are complimentary. This includes perspective drawings of typical workstations and detailed product specifications. We also help customers select fabrics and finishes, electrical and data, and have a broad understanding of ADA and national ordinances.
Yes, Symbiote makes custom products and furniture accessories to work with your existing lab furniture or for brand new installations. Around here we call them “Specials” and we complete a regular amount of requests. Let’s talk about your needs. Call us today at 800.283.2434.
All Symbiote standard product order cancellations must be requested in writing and will incur a restocking charge, along with reimbursement of all engineering, testing, materials and labor in connection with the order. Custom or special products are excluded. Please refer to the Symbiote complete “Terms and Conditions” in Section 1 of our catalog.
Nevamar® high pressure laminate can be cleaned using a damp cloth or sponge with a mild soap or non-bleach detergent. Ammoniated or vinegar-based glass cleaners are best for cleaning surfaces soiled by grease. Nevamar does not recommend the use of any cleaners with bleach or antibacterial formulas as they may damage the finish. Abrasive cleaners or abrasive coated scouring pads should not be used as they may permanently dull or scratch the surface. A soft bristle nylon brush can be used if necessary.
We receive quotes both online and by phone and timing depends on the size and scope of your project. Generally, we complete quotes within 3 business days. Some projects require special products that can add to the quote time.
Our customer service rep will contact you about your preferred carrier and then prepare a freight quote for you, according to the number of skids, weight and delivery method. All orders shipped F.O.B. Zeeland, Michigan will have the freight bills directly sent from the carrier to the purchaser for direct payment.
For standard Symbiote furniture, our lead-time is 4-5 weeks. For custom or special products, the lead-time is 6-7 weeks.
Symbiote warranty on standard furniture products and accessories is 12 years. There are a few exceptions such as lighting, ESD laminate and the electric motor on our height adjustable tables. Download the warranty.
Due to the nature of our modular components each customer’s order is different. The best place to start is by calling Symbiote and we will put you in touch with your nearest dealer or sales representative to request a quote.